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I found the ServiceNow certification CISSM exam on Service Mapping Implementation Specialist interesting. I will share my experiences in the hope of reducing your fears/concerns. My CIS-SM certification was completed recently and I want to share my experience. It wasn't easy. You need to plan and execute the steps. I would say without formal training you may be lost useful resources and all these will lead to CIS-SM exam anxiety. We cannot imagine from which corner of the books we can expect the questions. To be sure, we had to read e