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I found the ServiceNow certification CIS-SM exam on Service Mapping Implementation Specialist experience interesting, so I'll share what I encountered in the hopes of reducing any fears/concerns you may have. I recently completed my certification, and I would like to share with you my CIS-SM Certification Experience. It was not that easy and requires proper planning and execution of the steps of the planning process. I would say without formal training you may be lost useful resources and all these wi